TIXANA
PRIVACY POLICY
Tixana is committed to ensuring your privacy when you deal with us. Tixana, at all times, seeks to comply with the Privacy Act and the National Privacy Principles.
Below is a statement explaining how your personal information will be treated when you deal with us. This policy may change from time to time, so please check back periodically.
The information that we collect about you will depend on your relationship with us.
Tixana understands and appreciates that you are concerned about your privacy and the confidentiality and security of information we may gain about you.
We also recognise that information which you provide to us may be personal or confidential. Tixana does not and will not sell, provide, trade or lend your information to others without your permission.
For the purposes of this policy "Tixana" means Tixana Pty Ltd, ABN 79 003 067 552.
1. IF YOU PURCHASE GOODS DIRECTLY FROM TIXANA
1.1 If you are a distributor, or purchase goods from Tixana, you will generally be required to complete our standard "Credit Application" form. If you do not provide the requested information, your credit application may be delayed or refused and you may be required to trade with us on a cash-on-delivery basis.
1.2 The information we maintain includes your contact details and trading history with us. This information is used primarily to:
- forward invoices, statements and related correspondence to you;
- enable us to assess account payment status on an ongoing basis including reconciling your account;
- forward relevant promotional and product launch or deletion advices to you; and
- comply with audit, income tax and GST purposes.
2. SUPPLIERS
If you are a supplier to Tixana:
(a) Our accounts payable system will record your name, address and other relevant contact details including your ABN. A trading history of our dealings with you is also maintained for audit, income tax and GST purposes, which also enables us to address any queries either you, or we may have.
b) Purchasing staff also have access to your account details to enable us to order goods from you.
3. CONSUMERS
3.1 If you are a consumer of Tixana products, Tixana does not usually record your personal details. Your details will only be recorded when you make a complaint to us, or request information from us.
3.2 If you request information from us, your details are recorded. This information is only used to:
(a) enable us to forward the requested information to you; and
(b) review, on an aggregate basis only, without identifying individuals, statistical details of the types of information requested.
3.3 (a) If you register a complaint with us, your details are recorded to enable us to respond to your complaint and may also be used to identify whether we are having problems with a specific product or products in your area.
(c) Your details are only available to Customer Service Department staff. Where necessary, Tixana staff and advisers who may be required to help advise on your specific complaint may also be provided with your details.
(d) If you write to us with a complaint, depending on our assessment of the complaint, we may consider obtaining your telephone number from the White Pages and calling you to discuss that complaint.
4. COMPETITION ENTRANTS
If you enter one of our competitions, you will need to supply your name and address to enable us to contact you if you are a prize winner. You may also be asked to provide other details depending on the type of competition. If you do not supply those details, your entry will be invalid.
All information supplied to us will be used only for the purpose of conducting the competition and determining the winner. This information is destroyed at the conclusion of the competition.
5. IF YOU SEND AN E-MAIL TO US
Tixana preserves the content of any email you send to us when we believe we have a legal requirement to do so. Any personal information, including your email address, which is included in your email, will be used or disclosed in the manner set out in this Privacy Statement. Your email address will only be used for the purpose for which it was provided and will not be added to a mailing list or used for any other purpose without your consent.
Any email containing suspected non-business or inappropriate material may be reviewed by the Tixana email administrator and not delivered to the addressee.
Tixana does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks in transmitting information across the Internet.
Tixana is committed to ensuring your privacy when you deal with us. Tixana, at all times, seeks to comply with the Privacy Act and the National Privacy Principles.
Below is a statement explaining how your personal information will be treated when you deal with us. This policy may change from time to time, so please check back periodically.
The information that we collect about you will depend on your relationship with us.
Tixana understands and appreciates that you are concerned about your privacy and the confidentiality and security of information we may gain about you.
We also recognise that information which you provide to us may be personal or confidential. Tixana does not and will not sell, provide, trade or lend your information to others without your permission.
For the purposes of this policy "Tixana" means Tixana Pty Ltd, ABN 79 003 067 552.
1. IF YOU PURCHASE GOODS DIRECTLY FROM TIXANA
1.1 If you are a distributor, or purchase goods from Tixana, you will generally be required to complete our standard "Credit Application" form. If you do not provide the requested information, your credit application may be delayed or refused and you may be required to trade with us on a cash-on-delivery basis.
1.2 The information we maintain includes your contact details and trading history with us. This information is used primarily to:
- forward invoices, statements and related correspondence to you;
- enable us to assess account payment status on an ongoing basis including reconciling your account;
- forward relevant promotional and product launch or deletion advices to you; and
- comply with audit, income tax and GST purposes.
2. SUPPLIERS
If you are a supplier to Tixana:
(a) Our accounts payable system will record your name, address and other relevant contact details including your ABN. A trading history of our dealings with you is also maintained for audit, income tax and GST purposes, which also enables us to address any queries either you, or we may have.
b) Purchasing staff also have access to your account details to enable us to order goods from you.
3. CONSUMERS
3.1 If you are a consumer of Tixana products, Tixana does not usually record your personal details. Your details will only be recorded when you make a complaint to us, or request information from us.
3.2 If you request information from us, your details are recorded. This information is only used to:
(a) enable us to forward the requested information to you; and
(b) review, on an aggregate basis only, without identifying individuals, statistical details of the types of information requested.
3.3 (a) If you register a complaint with us, your details are recorded to enable us to respond to your complaint and may also be used to identify whether we are having problems with a specific product or products in your area.
(c) Your details are only available to Customer Service Department staff. Where necessary, Tixana staff and advisers who may be required to help advise on your specific complaint may also be provided with your details.
(d) If you write to us with a complaint, depending on our assessment of the complaint, we may consider obtaining your telephone number from the White Pages and calling you to discuss that complaint.
4. COMPETITION ENTRANTS
If you enter one of our competitions, you will need to supply your name and address to enable us to contact you if you are a prize winner. You may also be asked to provide other details depending on the type of competition. If you do not supply those details, your entry will be invalid.
All information supplied to us will be used only for the purpose of conducting the competition and determining the winner. This information is destroyed at the conclusion of the competition.
5. IF YOU SEND AN E-MAIL TO US
Tixana preserves the content of any email you send to us when we believe we have a legal requirement to do so. Any personal information, including your email address, which is included in your email, will be used or disclosed in the manner set out in this Privacy Statement. Your email address will only be used for the purpose for which it was provided and will not be added to a mailing list or used for any other purpose without your consent.
Any email containing suspected non-business or inappropriate material may be reviewed by the Tixana email administrator and not delivered to the addressee.
Tixana does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks in transmitting information across the Internet.
